Refund policy

At DIAR, we are committed to customer satisfaction and providing high-quality office furniture. If you are not satisfied with your purchase, you may request a return or refund under the following terms and conditions:

1. Return Conditions

• Return requests must be submitted within 1 day from the date of order delivery.

• The product must be unused, unassembled, and in its original condition, including complete original packaging.

• A valid invoice or order number is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used or assembled.

• Products damaged due to improper use.

• Discounted or promotional items (unless found to have a manufacturing defect).

• Customized or made-to-order products.

3. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 24 hours of delivery.

• Clear photos or videos showing the issue must be provided.

• After verification, the product will be replaced or fully refunded.

4. Return Process

To request a return:

1. Contact our customer support via [email] or [+962778263040].

2. Your request will be reviewed, and return instructions will be provided.

3. Return shipping costs are the responsibility of the customer unless the issue was caused by our error.

5. Refunds

• Once the returned product is received and inspected, you will be notified of approval or rejection.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued using the original payment method.

6. Shipping Fees

• Original shipping fees are non-refundable.

• Return shipping costs are borne by the customer unless the product is incorrect or defective.

7. Exchange Policy

• Exchanges are subject to product availability.

• If the requested product is unavailable, a refund will be issued instead, provided that the product is unused, unassembled, in its original condition, and with complete original packaging.

8. Contact Us

For any questions regarding returns or refunds:

• 📧 Email: [your email]

• 📞 Phone / WhatsApp: [+962778263040]